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Careers

Work with the industry’s brightest.

A job with Auto-IT is one with equal measures of satisfaction and challenge. You’ll be part of a team that prides itself on being the best in the business and openly invites new ways of thinking in our drive to continuously improve our service offerings to our clients, worldwide.

Our business continues to grow strongly and like any service-driven technology business, our ability to meet this demand depends heavily on the quality and dedication of our people. They really are the cornerstone of Auto-IT and the success we have enjoyed to date. As we continue to grow, we are on the look-out for talented people to join our expanding Installation, Support and Sales teams.

If you have dealership experience in administration, fixed operations, accounting or business relationship management and are looking for a new and exciting challenge please contact us today. We might just have the special niche you’ve been building towards all these years!

If you’re interested in working with us, come back to this page often, as new positions are being developed all the time. You can inquire about these positions or simply tell us about your interest in Auto-IT using the form on this page.

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Currently Advertised Positions

Dealer Management System Support Analyst

Participate in a fast-paced, active learning environment. Opportunities abound in this established mid-sized business with a strong track record of growth. Enjoy a convenient inner city location based in Melbourne.

Key Responsibilities:

  • Diagnose customer issues and rectify or refer for more complex analysis as needed, but keep ownership through to close off. Ensure any reported bugs can be replicated.
  • Take customer calls (phone and email) and manage within our issue tracking software.
  • Provide rapid response to all calls and close promptly whilst ensuring the customer is satisfied and the issue resolved.
  • Participate in a rigorous training to build product knowledge and constantly review help screens and reference guides. Provide suggestions to make help screens and reference guides more usable.
  • Undertake product testing as directed.
  • Undertake occasional client site visits to build an understanding of the environment being supported.
  • From time to time participate in the preparation of brief client updates to resolve simple, common problems.
  • Stay abreast of best practice in customer support.

Knowledge, Experience and Competencies

Required:

  • Experience in an automotive or agricultural dealership or Bachelor’s degree in technology or business disciplines.
  • Strong customer focus and an ability to work with customers of all demeanours.
  • Good analytical, problem-solving and diagnostic skills.
  • An obvious and keen ability learn.
  • Ability to work under pressure and meet deadlines.
  • Good verbal and written communication skills.
  • A collaborative approach with good interpersonal skills.

Desirable:

  • Experience in writing SQL.

If this sounds like you and you’re up for a challenge please reach out to us via the link below. Your application should include a cover letter addressing the knowledge, experience and competencies sought. We look forward to hearing from you.

*Applicants must be able to prove they have the right to work legally in Australia.
*Only those candidates who have been short-listed for a vacancy will be contacted.

Expressions of interest, along with a one-page submission addressing the key criteria and competencies for the role can be submitted here.

Business Relationship Manager - NSW & ACT

Based in our Sydney office and reporting to the Client Relations Manager, our Business Relationship Managers (BRM) deliver exceptional service to our clients, while providing an appropriate return to the company. They achieve this through regular visitations with clients, a growing knowledge of our dealer management system, knowledge of the key industry and business issues, and information technology more broadly.

Our clients must always feel that we have gone above and beyond the call of duty.

The BRM works closely with other team members (support, development, hardware services and administration) to meet the above goal. Critical to the role is an ability to learn quickly and communicate well at all stakeholder levels.

The suitable candidate will have the following skills and attributes:

  • Minimum two years motor dealership experience, preferably in fixed operations (i.e. service and/or parts) or accounts and administration
  • Exceptional interpersonal and communications skills
  • Industry knowledge and an understanding of the current issues facing our dealers
  • Client focused
  • Ability to work effectively unsupervised
  • Exercise initiative
  • Ability to work occasionally flexible hours
  • Strong analytical skills
  • Strong general IT knowledge
  • Experience with an automotive dealer management system would be advantageous

Core Responsibilities:

  • Regular visitation of our client base in NSW & ACT
  • Provide consultancy, support and training to our clients within three to six months
  • Achieve a consistently high client satisfaction level
  • Achieve a conservative sales budget
  • Installation of our software and hardware products

*Applicants must be able to prove they have the right to work legally in Australia.
*Only those candidates who have been short-listed for a vacancy will be contacted.

Expressions of interest, along with a one-page submission addressing the key criteria and competencies for the role can be submitted here.

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